Frequently Asked Questions

Question 1

How do I claim a deal?

Accepted Answer

Browse the deals, click "Claim Deal" on any offer you like, enter your name and email, and you'll instantly receive a unique voucher code. Show that code at the business when you visit — no printing required.

Question 2

Is it free to claim deals?

Accepted Answer

Yes, completely free. You pay the discounted price directly to the business when you redeem your voucher. Seagum never charges deal-seekers a penny.

Question 3

How long is my voucher valid?

Accepted Answer

Each deal shows its expiry date clearly on the listing. Once you claim a voucher, the validity period is shown in your confirmation email and on your voucher page. Most vouchers are valid for 30–90 days from the date of claim.

Question 4

Can I save deals to claim later?

Accepted Answer

Yes — create a free Seagum account and use the bookmark icon on any deal card to save it. You'll find all your saved deals in your account dashboard.

Question 5

What if a business refuses my voucher?

Accepted Answer

This is rare, but if it happens email us at hello@seagum.com with your voucher code and the business name. We'll investigate and, where appropriate, issue a replacement voucher or refund.

Question 6

Can I use more than one voucher at the same business?

Accepted Answer

Each voucher is for a single use. Whether you can claim multiple deals from the same business depends on the individual offer — check the terms on the deal listing.

Question 7

Do deals work worldwide or only in the UK?

Accepted Answer

Seagum is open worldwide. While many of our current deals are UK-based, businesses from any country can list offers and deal-seekers anywhere can claim them.

Question 8

How much does it cost to list a deal?

Accepted Answer

Listing your deal on Seagum is completely free. We only take a small commission when a customer claims your voucher — so you only pay when it works.

Question 9

How do I get started as a business?

Accepted Answer

Head to the Business Portal, create your account, and submit your deal. Our team reviews new listings within 24 hours. Once approved, your deal goes live to thousands of deal-seekers immediately.

Question 10

How do I redeem a customer's voucher?

Accepted Answer

Log in to your Business Portal and go to the Redeem page. Enter the customer's voucher code (e.g. SGM-XXXX-XXXX) to verify and mark it as redeemed. You'll see a confirmation instantly.

Question 11

Can I set a limit on how many vouchers are claimed?

Accepted Answer

Yes. When creating your deal you can set a maximum claim count. Once that limit is reached, the deal automatically closes — so you're always in control of capacity.

Question 12

How quickly will I see new customers?

Accepted Answer

Most businesses see their first claims within hours of going live. Deals with a strong discount (40%+) and a clear, compelling headline tend to perform best.

Question 13

Can I edit or pause my deal after it goes live?

Accepted Answer

Yes. Log in to your Business Portal, go to My Deals, and you can edit the description, adjust the expiry date, or deactivate the deal at any time.

Question 14

What categories can I list under?

Accepted Answer

We support 11 categories: Activities, Food & Drink, Beauty & Spa, Fitness, Healthy Eating, Juice & Smoothies, Organic & Vegan, Travel, Auto, Home & Garden, and Gifts. If your business doesn't fit neatly into one, choose the closest match.

For Deal-Seekers

For Businesses

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FAQ — Seagum Deals Marketplace

Frequently Asked Questions

For Deal-Seekers

For Businesses

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